Returns Policy

If, upon receipt, you find that your item has been damaged during transit then please contact us via email within 7 days of receiving your parcel. We will then despatch a replacement or process a refund. We may ask you to email us a photo of the damage which will saves the trouble of returning the item. Please send any photos to

Should you have, or wish, to return an item bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. You have 14 days in which to change or cancel your contract (order) and then 14 days in which to return your goods. These goods should be returned in their original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, i.e has been mishandled or used insufficient returns packaging then we reserve the right to refuse a refund on the item or issue a refund in part.

The customer is responsible for the return postage if you have changed your mind and wish to return your item for a refund. 

Note: Personalised items cannot be returned under the terms of The Consumer Rights Act 2015.

Returns should be sent back to the following address with your order number or original invoice enclosed within the parcel.

The Rustic Dish Ltd
Islay House
Lynderswood Business Park
Great Leighs
CM77 8JT

Where the delivery of an order is refused by the customer, we will deduct from the refund the cost of both the original delivery plus the cost of returning the goods to our warehouse (£20).


Damage to your personalised item.

If your item has been received damaged we will, of course, replace that item. If you wish to change any part of the personalised message on the replacement then this will be charged at £10.