We aim to process all non-personalised and trade orders within 3 working days (Monday to Friday). Personalised and corporate branded orders are produced and dispatched within 5 working days. All parcels are dispatched using a tracked Royal Mail or DPD courier service. If you have any special delivery requirements then please contact us and we will do everything we can to accommodate your request.
We have an option for an Express Courier Delivery which is available during checkout. Please use this option if you require your order to be delivered within 48 hours.
Goods will be sent to the address given by you in your order and stated in the Order Confirmation, unless you have confirmed in writing, via email, a different address and we have confirmed this change back to you in writing.
Risk of loss or damage of products passes to you as soon as you receive your order.
All orders are delivered free to UK addresses only. We offer free worldwide delivery on any order containing River Oak.